Terms & Conditions

These Terms and Conditions define the general terms, rules, and methods of sales conducted by MANUFAKTURO LTD via the online shop manufakturo.uk (hereinafter referred to as the "Online Shop") and define the terms and conditions for the provision of free electronic services by MANUFAKTURO LTD.

§ 1 Definitions

• Working Days – means days of the week from Monday to Friday, excluding bank holidays and public holidays in the United Kingdom.
• Delivery – means the actual act of the Seller delivering the Goods specified in the order to the Customer via the Carrier.
• Carrier – means the courier or logistics company cooperating with the Seller in executing the Delivery of Goods.
• Password – means a sequence of letters, digits, or other characters selected by the Customer during Registration in the Online Shop, used to secure access to the Customer Account.
• Customer – means any legal entity or individual to whom electronic services may be provided or with whom a Sales Contract may be concluded in accordance with these Terms and Conditions.
• Consumer (not self-employed, or limited company) – means an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft, or profession, in accordance with the Consumer Rights Act 2015.
• Customer Account – means an individual panel opened for the Customer by the Seller after the Customer has registered and concluded the contract for the provision of the Customer Account Maintenance service.
• Business Customer / Trader – means a person or company acting for purposes relating to their trade, business, craft, or profession, whether acting personally or through another person acting in the trader's name or on the trader's behalf.
• Terms and Conditions – means these terms and conditions.
• Registration – means the actual act performed in the manner specified in the Terms and Conditions, required for the Customer to use all the functionalities of the Online Shop.
• Seller – means MANUFAKTURO LTD, a company incorporated in England and Wales under Company Number 17188408, with its registered office address at Unit 4 Seaton Park, 36 William Prance Road, Derriford, Plymouth, Devon, United Kingdom, PL6 5WR; email: office@manufakturo.uk, which is the sole owner and operator of the Online Shop.
• Shop Website – means the websites under which the Seller operates the Online Shop, functioning within the domain manufakturo.uk.
• Goods – means a product presented by the Seller via the Shop Website, which may be the subject of a Sales Contract.
• Durability – means the ability of the Goods to maintain their functions and properties through normal use.
• Durable Medium – means a material or tool enabling the Customer or the Seller to store information addressed personally to them, in a way accessible for future reference for a period of time adequate for the purposes of the information, and which allows the unchanged reproduction of the stored information.
• Sales Contract – means a distance sales contract concluded between the Customer and the Seller under the rules specified in these Terms and Conditions.

§ 2 General Provisions and Use of the Online Shop

All rights to the Online Shop, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Shop Website, as well as to patterns, forms, and logos posted on the Shop Website (with the exception of logos and photos presented on the Shop Website for product demonstration purposes, the copyrights to which belong to third parties) belong to the Seller, and their use may only take place in a manner specified and compliant with the Terms and Conditions and with the prior written consent of the Seller.

The Seller will make every effort to ensure that the use of the Online Shop is possible for internet users using all popular web browsers, operating systems, device types, and internet connection types. The minimum technical requirements enabling the use of the Shop Website are a web browser of at least Microsoft Edge 109, Chrome 110, FireFox 109, Opera 95, Safari 11 or newer, with JavaScript enabled, accepting cookies, and an internet connection with a bandwidth of at least 256 kbit/s. The Shop Website is optimised for a minimum screen resolution of 1024x768 pixels.

The Seller utilizes a "cookies" mechanism which, during the use of the Shop Website by Customers, is saved by the Seller's server on the hard drive of the Customer's terminal device. The use of cookies aims at the correct operation of the Shop Website on Customers' terminal devices. This mechanism does not damage the Customer's terminal device and does not cause configuration changes in the terminal devices or software installed on them. Every Customer can disable the cookie mechanism in the web browser of their terminal device. The Seller indicates, however, that disabling cookies may cause difficulties or prevent the use of the Shop Website.

In order to place an order in the Online Shop via the Shop Website or via email, and to use the services available on the Shop Websites, it is necessary for the Customer to have an active email account.

It is prohibited for the Customer to provide unlawful content and to use the Online Shop, the Shop Website, or free services provided by the Seller in a manner contrary to the law, good practices, or infringing the personal rights of third parties.

The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of data acquisition and modification by unauthorised persons; therefore, Customers should use appropriate technical measures to minimize these risks. In particular, they should use anti-virus and identity protection software. The Seller will never request the Customer to provide their Password in any form.

It is not permissible to use the resources and functions of the Online Shop for the purpose of conducting activity that would violate the interests of the Seller, i.e., advertising activity of another entrepreneur or product; activity consisting in posting content unrelated to the Seller's activity; activity consisting in posting untrue or misleading content.

§ 3 Registration

In order to create a Customer Account, the Customer is required to perform a free Registration.

Registration is not necessary to place an order in the Online Shop.

In order to register, the Customer should complete the registration form made available by the Seller on the Shop Website and send the completed form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Customer sets an individual Password.

While filling out the registration form, the Customer has the opportunity to read the Terms and Conditions, accepting their content by marking the appropriate box in the form.

After submitting the completed registration form, the Customer immediately receives, via email to the address provided in the registration form, a confirmation of Registration by the Seller. At this moment, the contract for the electronic provision of the Customer Account Maintenance service is concluded, and the Customer gains access to the Customer Account and the ability to modify the data provided during Registration.

§ 4 Orders

Information contained on the Shop Website does not constitute a legally binding offer by the Seller, but only an invitation to treat, inviting Customers to submit offers to conclude a Sales Contract.

The Customer may place orders in the Online Shop via the Shop Website or email 7 days a week, 24 hours a day.

A Customer placing an order via the Shop Website compiles the order by selecting the Goods they are interested in. Adding Goods to the order takes place by selecting the "ADD TO BASKET" command under the given Goods presented on the Shop Website. After compiling the entire order and indicating the Delivery method and form of payment in the "BASKET", the Customer places the order by sending the order form to the Seller, selecting the "BUY AND PAY" button on the Shop Website. Each time before sending the order to the Seller, the Customer is informed of the total price for the selected Goods and Delivery, as well as of all additional costs they are obliged to incur in connection with the Sales Contract.

A Customer placing an order via email sends it to the email address provided by the Seller on the Shop Website. In the message sent to the Seller, the Customer provides in particular: the name of the Goods, colour, and quantity from among the Goods presented on the Shop Website, along with their contact and address details.

Upon receiving the electronic message referred to in §4 section 4 from the Customer, the Seller sends a return message via email, providing their registration data, the price of the selected Goods, available forms of payment, and the method of Delivery along with its cost, as well as information on all additional payments the Customer would incur under the Sales Contract. The message also contains information for the Customer that concluding the Sales Contract via email entails an obligation to pay for the ordered Goods. Based on the information provided by the Seller, the Customer may place an order by sending an electronic message to the Seller indicating the selected form of payment and Delivery method.

Placing an order constitutes a binding offer submitted to the Seller by the Customer to purchase the Goods being the subject of the order.

After placing the order, the Seller sends an acknowledgment of its receipt to the email address provided by the Customer. This acknowledgment does not yet constitute acceptance of the order.

Subsequently, the Seller sends a formal information about the acceptance of the order for processing to the email address provided by the Customer. Information about the acceptance of the order for processing is the Seller's statement of acceptance of the offer referred to in §4 section 6 above, and upon its receipt by the Customer, a legally binding Sales Contract is concluded.

After concluding the Sales Contract, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer's email address or in writing.

§ 5 Payments

Prices on the Shop Website displayed next to a given item are gross prices inclusive of applicable taxes, but do not include information regarding Delivery costs and any other costs that the Customer will be obliged to incur in connection with the Sales Contract, of which the Customer will be informed when choosing the Delivery method and placing the order.

The Customer can choose the following forms of payment for the ordered Goods:

• Bank transfer to the Seller's bank account;
• Payment card via the external Google Pay payment system, operated by Google Payment Ireland Limited;
• Bank transfer or financing via the external Klarna payment system, operated by Klarna Bank AB (publ);
• Payment card via the external Apple Pay payment system, operated by Apple Inc.;
• The "leaselink" leasing system, operated by LeaseLink sp. z o.o.

The Customer should make the payment for the order in the amount resulting from the concluded Sales Contract within 7 Working Days, if they chose the advance payment form.

In the event of the Customer's failure to make the payment within the period referred to in §5 section 3 of the Terms and Conditions, the Seller specifies an additional period for the Customer to make the payment and informs the Customer about it on a Durable Medium. Information about the additional period for payment also contains notice that after the ineffective expiry of this period, the Seller will cancel the order and rescind the Sales Contract without further liability.

§ 6 Delivery

The Seller carries out Deliveries within the United Kingdom and specified European countries.

The Seller is obliged to deliver Goods compliant with the Sales Contract and matching their description.

The Seller posts information on the Shop Website regarding the estimated number of Working Days required for Delivery and order fulfillment.

The Delivery and fulfillment period indicated on the Shop Website is calculated in Working Days in accordance with §1.

The ordered Goods are delivered to the Customer via the Carrier to the address indicated in the order form.

In the case of oversized, heavy or bulky Goods, the Seller may execute the Delivery in the form of a 2-Man Delivery service or a Pallet Delivery service (which is strictly a curbside-only service, without carrying inside).

In the event that a delivery is failed or a pallet shipment is not collected by the Customer due to reasons attributable to the Customer (in particular: absence at the pre-arranged time slot, refusal to accept without valid justification, lack of suitable access/impossibility of unloading, or lack of contact), and consequently its return or re-organisation of Delivery is required, the Seller reserves the right to charge or deduct a flat fee of £100 (or currency equivalent) to cover the direct logistical costs, transport, handling, and returning fees charged by the carrier.

On the day the Goods are shipped to the Customer, information confirming the dispatch of the package by the Seller is sent to the Customer's email address.

The Customer is requested to examine the delivered parcel at the time of delivery. In the event of discovering any clear deficit or visual damage to the parcel or packaging, the Customer should ensure that the Carrier's employee records an appropriate damage report or note it on the delivery note.

The Seller attaches a standard receipt or a valid invoice covering the delivered Goods to the shipment. To receive a commercial B2B invoice, the Customer should declare at the time of purchase that they are acquiring the Goods as a Business Customer/Trader by marking the appropriate field in the order form before checkout.

In the case of the Customer's absence at the designated Delivery address, the Carrier's employee will leave a missed delivery card or attempt telephone contact to re-arrange. If the Goods are returned to the warehouse due to multiple failed delivery attempts, the Seller will contact the Customer to arrange redelivery, which may be subject to additional shipping charges.

§ 7 Commercial and Statutory Provisions for Business Customers (B2B)

The Seller ensures the Delivery of Goods free from material defects. The Seller is liable to a Business Customer if the Goods have a defect at the time of delivery.

If the Goods delivered to a Business Customer are defective, the Business Customer may:

• Request the repair or replacement of the Goods, which the Seller shall execute within a reasonable period, provided it does not involve disproportionate costs.
• If repair or replacement is impossible or commercially unviable, submit a written request for a proportionate price reduction or cancel the Sales Contract. Business Customers cannot cancel the contract if the defect is minor or immaterial.

The Seller's statutory liability for defects in B2B transactions is limited to a period of one year from the date of delivery. Any claims for defects must be submitted in writing directly to the Seller's address.

The Seller will respond to a Business Customer's commercial complaint within 14 days of receiving the request and physical inspection of the item if required. The cost of returning Goods under a justified B2B warranty claim shall be borne by the Seller.

§ 8 Statutory Consumer Rights (Lack of Conformity)

This section applies exclusively to Customers purchasing as Consumers under the Consumer Rights Act 2015, this not applies for self-employed and limited companies.

The Seller is under a legal duty to supply Goods that are in conformity with the Sales Contract. Goods conform to the contract if they meet the following statutory requirements:

• Satisfactory quality – they must meet the standard that a reasonable person would regard as satisfactory, taking into account the description, price, and Durability;
• Fitness for purpose – they must be fit for all the purposes for which goods of that kind are usually supplied, as well as any specific purpose made known by the Consumer to the Seller before ordering;
• As described – they must match any description, sample, or model shown or stated on the Shop Website.

The Seller is not liable for any lack of conformity if, before the contract was made, the Consumer was expressly informed that a specific characteristic of the Goods deviated from the standard requirements and the Consumer expressly and separately accepted that deviation.

The Seller is liable for any lack of conformity resulting from the incorrect installation of the Goods if the installation was carried out by the Seller or under their responsibility, or if the incorrect installation by the Consumer was due to shortcomings or errors in the instructions supplied with the product.

Under the Consumer Rights Act 2015, if the Goods do not conform to the contract, the Consumer has the following core tier rights:

• Short-term right to reject: If the goods are faulty, the Consumer has an absolute right to reject them and get a full refund within 14 days of delivery.
• Repair or Replacement: Outside the 14 days, the Consumer can request a repair or replacement. The Seller will perform this within a reasonable time.
• Price Reduction or Final Right to Reject: If a repair or replacement is impossible, unsuccessful, or takes an unreasonable time, the Consumer can keep the goods and ask for a price reduction, or reject the goods for a refund (which may be subject to a deduction for use after the first 6 months).

The Seller is obliged to respond to a consumer complaint within 14 days of receiving it. Refunds will be issued using the same method of payment within 14 days of the refund approval.

§ 9 Product Guarantees

Goods sold by the Seller may be covered by an additional manufacturer’s commercial guarantee or warranty.

Where a product is subject to a manufacturer’s guarantee, full details, terms, and conditions of the guarantee are displayed on the Shop Website or supplied physically with the Goods.

§ 10 Right to Cancel (Consumer Contracts Regulations)

This section applies exclusively to Consumers purchasing via distance means. It does not apply to Business Customers.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer has the right to cancel this contract within 14 days without giving any reason (the cooling-off period).

The cancellation period will expire 14 days from the day on which the Consumer, or a third party indicated by the Consumer (other than the carrier), acquires physical possession of the Goods.

To exercise the right to cancel, the Consumer must inform the Seller of their decision by a clear statement sent via email to office@manufakturo.uk or by post to the registered office of MANUFAKTURO LTD.

The Consumer may use the standard statutory cancellation form available on the website, but it is not obligatory.

EXCLUSION FROM THE RIGHT TO CANCEL: The right to cancel does not apply to any Sales Contracts where the Goods are non-prefabricated, custom-made, bespoke, or manufactured strictly to the Consumer's unique specifications or personalised requirements.

If the Consumer cancels this contract, the Seller will reimburse all payments received, including the costs of outward delivery (except for supplementary costs arising if the Consumer chose a type of delivery other than the least expensive standard delivery offered).

The Consumer must send back the Goods or hand them over to the Seller immediately and no later than 14 days from the day on which cancellation was communicated. The Consumer will have to bear the direct cost of returning the Goods. For heavy, oversized, or palleted items that cannot be returned via standard postal services, the direct return cost must be handled by a specialist freight carrier at the Customer's expense.

The Consumer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

§ 11 Free Electronic Services

The Seller provides free electronic services to Customers via the Online Shop:

• Contact Form;
• Newsletter;
• Customer Account Maintenance;
• Posting Reviews and Ratings.

The electronic services are accessible 7 days a week, 24 hours a day. The Seller reserves the right to modify, suspend, or change the technical structure of these free services for maintenance reasons.

The Customer may opt-out or terminate any of the free services at any time. Unsubscribing from the Newsletter can be done instantly via the link included in each email. Deletion of the Customer Account can be requested by emailing office@manufakturo.uk.

§ 12 User Generated Content and Reviews

By posting reviews, ratings, comments, or other content on the Shop Website, the Customer grants the Seller a non-exclusive, royalty-free, perpetual, and fully sublicensable right to use, reproduce, modify, adapt, publish, and display such content throughout the website and marketing channels.

The Customer warrants that they own all intellectual property rights to the content posted, that it does not infringe the privacy or personal data of third parties, and that it is not defamatory, unlawful, offensive, malicious, or misleading.

The Seller reserves the right to monitor, moderate, edit, or remove any user-generated content that violates these Terms and Conditions or is deemed harmful to the business interests of the Seller.

§ 13 Intellectual Property Rights

All intellectual property rights, including copyrights, trademarks, database rights, trade names, design rights, and domain names in the Online Shop and the entire Shop Website (including text, graphics, logos, layouts, buttons, and software code) are the exclusive property of MANUFAKTURO LTD or its licensors. Any unauthorised copying, extraction, reproduction, or commercial exploitation of the website material without prior written consent from the Seller is strictly prohibited.

§ 14 Privacy and Data Protection

The Seller processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details regarding how personal data is collected, used, stored, and protected are available in our comprehensive Privacy Policy posted on manufakturo.uk.

§ 15 Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude the Seller's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be lawfully limited or excluded under English law.

In transactions with Business Customers, the Seller shall not be liable for loss of profits, loss of business, depletion of goodwill, or any indirect, special, or consequential monetary losses arising directly or indirectly under the Sales Contract. Total liability in respect of all other losses arising under or in connection with the contract shall be capped at the total net price paid for the specific Goods giving rise to the claim.

§ 16 Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), shall be governed by, and construed in accordance with, the laws of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim, except that if the Customer is a resident of Scotland or Northern Ireland, they may also bring proceedings in their local courts.

These Terms and Conditions enter into force on 05.01.2026.