01
Step 1
Prepare your documents
Prepare your proof of purchase (invoice or receipt), order number and warranty documentation.
Confidence after purchase.
Support when you need it.
We care not only about the design and quality of our furniture, but also about the support you receive after purchase. If an issue arises, we clearly explain the warranty scope and the claim process.
Below you will find the key information about warranty cover, making a claim and checking your Manufakturo order on delivery.
12 months
Limited warranty for hydraulic pumps and bases.
Clear process
Claim, assessment and next steps explained in one place.
After-sales support
We guide you through the warranty process step by step.
01
Warranty terms
What is covered — and what is not?
Covered
Warranty scope
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Hydraulic pumps and bases — 12 months limited warranty.
✓
Manufacturing defects in covered components that are not caused by normal wear and tear or improper use.
✓
Items reported through the required warranty process and supported by the necessary documentation.
✓
Repair or replacement of a faulty component in line with the warranty terms and service assessment.
Exclusions
Warranty exclusions
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Parts subject to normal wear and tear through regular use and operation.
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Damage resulting from misuse, accidents, modifications, unauthorised repair attempts or acts of nature.
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Defects or faults visible at the time of purchase that were not reported in accordance with the applicable procedure.
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Damage caused by careless transport, accidental events or incorrect assembly.
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Use of the furniture contrary to the instructions, overloading, lack of care or improper maintenance.
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Discolouration caused by long-term exposure to sunlight, as well as natural variations in shades, grain and material structure.
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Alterations, modifications and repairs carried out outside the authorised service process.
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Damage caused by pets or animals.
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Missing items or defects in ex-display furniture that were known at the time of purchase.
02
Warranty claim
How to make a claim
To help us process your claim efficiently, please prepare your proof of purchase, clear photos or a video of the issue, and as much detail as possible.
02
Step 2
Describe the issue
Describe the fault in detail and submit your claim by email or in writing, including clear photos or video where possible.
03
Step 3
Claim assessment
We will respond to your claim within 14 days. If we fail to do so, the claim is automatically deemed accepted.
04
Step 4
Repair or replacement
Repair or replacement of components takes a maximum of 30 days from claim approval, or up to 90 days if replacement parts must be imported.
03
Upon delivery
Check your order upon delivery
Please check the completeness of the furniture and all glass elements upon receipt. Any damage not visible at delivery, including hidden transit damage, must be reported within 7 days with photographic evidence. Please keep the original packaging.
Keep the packaging
The original packaging may be required for collection, service transport or further warranty handling.
Need help?
Report an issue — we will guide you through the process.
Have your order number, photos or video of the issue and a short description ready. A complete claim helps us begin the assessment more efficiently.